Bidder Reviews for Neal Auction Company (289)

Neal has a list of recommended shippers. I picked one with competitive price and turned out quite good.

Amazing item. Great friendly seller!

I was very pleased with the service that I received. Everything from the bidding to the delivery was well managed and the individuals with whom I spoke regarding shipment, etc. were very competent, helpful and friendly. I would definitely recommend Neal Auction Company.

I am always happy with my experiences at Neal-Have been buying from for many years-Excellent Auction House!!!

I have been buying Antique Glass now online with Live Auctioneers for over 10 years. Good Antique Glass is exceedingly expensive and incredibly fragile. I am always extremely cautious about New Auction Houses, especially in America, as I am based in the UK. However with the Neal Auction Company, I had no such concerns, they were extremely professional in all communiques and understood my concerns, directing me to a a very good Packing and Shipping Company, Pakmail, that packaged the glass very professionally and shipped it to me via FedEx, in under a week. I would give Neal Auctions 10/10 and have added them to my list of safe and professional auctioneers whom I am happy to purchase from.

Neal did not mention the large rim chip in their description but say it was evident in one of the pictures. They will not allow a return and in my estimation this was a deliberate omission. Yes now that I have the vase I can sort of see the chip in the second picture however they should have drawn a There is a large chip in the vase at the rim which they made no mention of in their description but claim it is shown (not pointed out) in one of the pictures. This was not “obvious “to me and I feel since they knew about it they should be obliged to indicate that. Buyer beware.

see above

The item I won was just as I hoped it would be: it was in great shape, just as described.

Excellent auction house-many thanks from a repeat customer!

These folks are great; first-rate offerings and a pleasure to work with!

Very Pleased

Great auction house-thanks from a repeat customer!

The process was as easy and secure as possible. And quick

Arrived safe and sound

Beautiful item, easy transaction, great shipping-thanks so much!

Wonderful experience!

the day after winning the auction, I called to provide credit payment info over the phone with explaining the reason that I did not want to email credit info over the internet due to past fraud. They have 4 person asked me to repeat four times and finally a female owner start yelling and chanting. She canceled my winning bid. I would never buy from them again. A very nasty company!

I couldn't be happier with my experience.

I purchased and paid for my item over a month ago and have yet to receive it. The company charges high fees and offers no customer support past referrals to their website. I do not know if I shall ever receive the merchandise that I probably overpaid for. Their customer service is essentially nonexistent. Not one person from their company has returned my calls in 4 weeks time. They accept payments 24/7 but offer service during extremely limited hours and not on weekends. I strongly recommend looking elsewhere for merchandise as this vendor does little to nothing to earn their high fees. You are likely to end up paying for nothing more than their financial benefit. They send no receipt and offer no assistance beyond their website. I received a very insulting email from them yesterday that they were closed and I had mere hours to collect my merchandise that either never existed or they simply intended from the beginning to keep possession of. The only way I see possible to obtain my merchandise would be to fly to New Orleans myself and walk into their store. They offer zero assistance with zero apologies or efforts towards providing customer satisfaction. I work in a secure facility and am unavailable during their very limited hours of operation during which no one seems to available when I do call and leave messages. I paid several hundred dollars for an item I suspect I shall never receive nor ever see my money back. Be incredibly hesitant regarding this company if you reside outside New Orleans and expect no assistance of any kind nor a response from this company except to take your money and disappear. One month of waiting for nonexistent merchandise without hope of a refund. I shall never do business them again. They are horrific and difficult to deal with and noncommittal in response beyond directing to their website. Be warned. The shippers they recommend are just as unreachable and nonresponsive. My patience has run out.

I've been buying from them for over 20 years.

I have been in this business for over 30 years and this is the first time I feel obligated to write a bad review. Before bidding I recommend everybody to ask for condition reports and additional pictures since it is not always possible to inspect the pieces personally. You have to rely on the professionalism and honesty of the auction houses to submit a true report. Neal Auction Company simply lie on theirs. Paint pealing and detaching from a surface can never be consider a "light surface mark consistent with use". Their lack of ethic is absolutely remarkable.

Item arrived very well packed, as described, in pristine condition.

Won item on September 18. Neal Auction in New Orleans recommends Stefan Packmail; who is actually located is North Carolina, and I discovered that they only go to Neal Auction to retrieve items once every so often. It is almost 1 month after I won my item and it STILL HAS NOT BEEN RETRIEVED FROM NEAL AUCTION YET! Not a happy bidder. Neal Auction should INFORM bidders about the truth about where their recommended shippers are located.

I've bought from several Neal Auctions over the years and they've always been very good to deal with.

From condition report request to shipping arrangement, the staff were courteous, responsive and professional.

Very straightforward, highly recommended.

ALWAYS FIND TOP PIECES

Neal Auction always offers great merchandise. Bidding and payments are a breeze. They offer a good selection of quality shippers to handle your purchases.

Great communication. Responsive to queries and concerns.

Liked my purchase from Neal but no support. You call the auction and could never speak to anyone. The shipping process was TERRIBLE.

Purchasing an item from the Neal Auction House was a wonderful experience from beginning to end. They were helpful, professional & very easy to deal with.